Hardeep Singh
Lead Customer Success @FieldAssist
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WORK HISTORY
Lead Customer Success @FieldAssist
Gurugram, IN
EDUCATION
Institute of Management Technology, Ghaziabad
PGDM (MBA), Marketing
Vellore Institute of Technology
Bachelor of Technology - BTech, Biotechnology
ABOUT HARDEEP SINGH
I am a Customer Success & Client Experience professional with 7+ years of experience driving onboarding, adoption, retention and account growth across SaaS, digital and enterprise organizations.At ZapScale, I managed a portfolio of 25+ SaaS customers (~USD 200K ARR), built the Help Center from scratch on Intercom and delivered strong renewal outcomes. At Extramarks, I led adoption and customer experience programs across multiple regions, driving early activation and aligning ground execution with HO strategy.Earlier, I delivered measurable results in account management roles at Doceree and Roundglass — improving retention, streamlining onboarding, increasing ACV and partnering closely with CXO-level stakeholders.I enjoy solving customer problems, simplifying workflows and enabling teams with well-defined playbooks, processes and customer insights. Colleagues know me for taking ownership, aligning cross-functional teams and protecting long-term customer value.I am now exploring opportunities in SaaS Customer Success, Enterprise CSM, CX/Program Management or Client Partner roles where I can drive customer outcomes, strengthen relationships and enable scalable growth.
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