Hannah Millar
Senior Director, Technical Support and Professional Services @Automox
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WORK HISTORY
Senior Director, Technical Support and Professional Services @Automox
EDUCATION
Georgia State University
Bachelor's Degree (BA), Psychology
SKILLS
ABOUT HANNAH MILLAR
Great support is a craft — a choreography of care that is both effortless and intentional. My career has been shaped by the belief that you can transform customer experiences with empathy and precision.Over the past 15+ years at Automox, Okta, New Relic, Squarespace, and Apple, I’ve built scalable global support teams that do more than solve problems. We create trust, strengthen relationships and drive revenue. As Senior Director of Technical Support and Professional Services at Automox, I’m redefining what exceptional service looks like from the ground-up across the entire post-sales customer journey. Together with my team, we’ve delivered more value into our service offerings, built a better onboarding experience and enabled powerful self-service. I’ve also designed and launched Patch AI, an innovative AI-powered support assistant that delivers precise, context-aware guidance, achieving a 95% ticket deflection rate.I believe in leading with clarity, building with purpose, and designing support experiences that elevate every customer interaction.
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