Han Zhu

Staff Data Scientist @Intuit

Mountain View, CA, US

Scaled a zero-to-one standalone bookkeeping service end-to-end and owned data science strategy from problem statement up to and beyond go-to-market enablement-Enabled AI-assisted features within customer servicing flows, and designed learning plans and measurement frameworks to assess impact and drive iterative improvements-Drove +20% YoY increase in customer retention through actionable insights and recommendations to Executive leadership-Identified and closed critical gaps in customer service delivery, resulting in a 30% improvement in service quality and customer satisfaction-Led annual cross-functional forecasting and budgeting processes for core business KPIs, informing target-setting and product roadmap and prioritization

Duke University

Bachelor of Science (B.S.), Economics

Duke University

B.Sc, Economics