James West
Sr Content Design Manager @Intuit
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WORK HISTORY
Sr Content Design Manager @Intuit
Lead experienced content designers working across several strategic initiatives. This includes new automations and AI & ML-powered features, tax insights, and subscription monetization. Hire and build high-performing team and enable them to do world-class work on some of our most valuable strategic missions. Influence strategy and contribute to building content design capability and culture across the business.
EDUCATION
Carrabassett Valley Academy
High school
University of Utah
Bachelor of Science (B.S.), Tourism Management (Business)
University of Utah
Bachelor of Arts (B.A.), English Literature
SKILLS
ABOUT JAMES WEST
I lead a team of amazing content designers delivering new AI features in QuickBooks. We\'re out to automate tedious accounting work. We help small businesses thrive and understand their key business data. Our work is proven to increase engagement, growth, and retention by lowering barriers to adoption and improving usability. Success stories- Our product segment has been the largest growth driver for Intuit for the past 3 years, growing at 20%+ despite being a mature product- Saved the company $17+ million dollars in one year in reduced call volume from targeted content improvements- Drove a product dogfooding program, resulting in 500+ usability tickets filed within a single quarter- Regular speaker on AI internally and how to leverage for content success. About meI love working with people and tackling gnarly content problems together. As a manager, I build high-performing teams. With a coaching mindset, I bring folks together to do the best work of their careers with equal parts drive and fun. I influence business strategy and contribute to building content design capability and culture across the business. Most of all, I enjoy learning fast and creating a great environment for people to shine and bring their whole selves to work.
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