Hamed Mostafa
Senior Manager, Digital Product Management @American Express
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WORK HISTORY
Senior Manager, Digital Product Management @American Express
London, GB
1- Led product strategy and vision for the Future of Work team, optimising colleague productivity and digital experiences.Drove innovation by integrating GENAI technologies to create a cutting-edge workplace2- Championed the design of a new web portal to capture and analyse colleague sentiment, feedback, and innovative ideas.Leveraged GenAI for advanced sentiment analysis and categorization, driving continuous improvement and ideation.3- Utilised Agile methodologies to manage product development lifecycles, including ideation, prioritisation, testing, and launch.4- Spearheaded the exploration of emerging technologies, including GenAI and immersive solutions, to create innovative and user-centric products.5- Collaborated effectively with cross-functional stakeholders to ensure product alignment with business objectives.6- Prototyped a GenAI LLM-powered digital assistant to automate repetitive tasks and boost colleague efficiency.7- Prototyped GenAI solutions for knowledge management to improve information accessibility, usability, and knowledge sharing.8- Consulted with the chatbots team to transform an existing chatbot using GenAI LLMs. Replaced traditional ML with semantic search, significantly improving user experience.
EDUCATION
Ain Shams University
Information System, Computer Science
Saint Fatima School
93.5%, Mathematics
SKILLS
ABOUT HAMED MOSTAFA
Transformative Digital Product Leader with 13+ years of experience in driving successful product roadmaps, managing cross-functional teams, and delivering impactful digital experiences. Proven track record in the financial services industry, with a deep understanding of customer needs and a passion for innovation. Adept at leveraging Agile methodologies to achieve rapid product development and iteration.Product Management: Expertise in Agile methodologies, product roadmap development, user-centric design, and data-driven decision making (including understanding user needs through UX research).Stakeholder Management: Proven ability to collaborate effectively with cross-functional teams at all levels, manage expectations, and influence decisions.Emerging Technologies: Understanding of and experience in leveraging emerging technologies (e.g, GenAI, AR/VR) to enhance product experiences.Agile Methodologies: Extensive experience in leading Agile development processes (e.g, Scrum, Kanban) for efficient product delivery.Cross-Functional Teams Leadership: A proven track record of motivating and leading high-performing product teams to achieve common goals.Data Analysis & Insights: Ability to analyze product usage data, user feedback, and market trends to inform product decisions.Design, UI/UX Experience: Understanding of user-centered design principles for better engagement and conversion.SEO & Accessibility: Ability to consider SEO best practices and accessibility guidelines while developing and managing products, ensuring discoverability and usability for a wider audience.
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