Hafiz Mohammed Haneef

WORK HISTORY

EDUCATION

SKILLS

ABOUT HAFIZ MOHAMMED HANEEF

With over 15 years of experience in service delivery, account management and customer experience, I have turned my drive for collaboration and customer success obsession into a driven career and has built lasting relationship with people from multiple facets of industry. I am avid about delivering excellence and perfecting customer experiences and perception with the goal of building loyalty and turning customers into the organization’s brand ambassadors. I am at my best while working on support delivery projects and inspiring multi-cultural teams to deliver results on each activity we undertake. I am someone who believes that every interaction is a chance to influence a customer and constantly look out for process and quality optimization opportunities in an effort to drive consistency. My specialties include • Strategic planning• Idea generation• Talent management• Change, Incident and Release management• Vendor Management• Proactive problem solving• Morale boosting and energizing agents of change I have an Executive Post Graduate Diploma in Business from Symbiosis International University and a Bachelors in Electrical Engineering from Kannur University in India. My Service Delivery Management, Project Management and IT/Telecom skills are accentuated with certifications from renowned organizations like Cisco, Avaya, VMware and Axelos (ITIL v3 and Prince2). Today I am a Premier Services manager at VMware in charge of delivery proactive, world class differentiated support to the Business Critical, Healthcare Critical and Mission Critical customers of VMware. I play a key role in improving VMware support experience, the product and the brand by being part of team-wide initiatives and global projects. My prior experience in the IT industry through Hewlett Packard Enterprise, Avaya and HSBC has shaped both my technical knowledge and my approach in the support industry.