Gustavo G.

Warehouse Operations Manager @Fetch

FL, US

Managing the full scope of the fulfillment process at the warehouse every day- Led a team of Operations Associates tackling daily fulfillment at the warehouse- Coordinating operations staff schedule- Train, assess, and improve the daily performance of Operations Associates- Managing Package Retriever relations including on-boarding, training, and scheduling- Triaging and dispatching Retrievers into efficient delivery routes- Problem solving conflicts as they arise and tackling ad-hoc tasks that impede the fulfillment process - Working with the Customer Service team to answer customer inquiries via call, text, or email- Working closely with the Operations Manager to provide constant improvements to existing processes and the Fetch service - Organizing and maintaining package inventory using the Fetch platform- Managing maintenance of Fetch delivery vehicles - Coordinating rush deliveries and special requests to meet the needs of Fetch residentsProviding the Fetch Experience

Univ. Corporativa de Sigo y Univ. Valle del Momboy

Business, Entrepreneurial and Small Business Operations

Interactive Advertising Bureau Spain

Introduction to Digital Marketing, Marketing

Colegio Universitario Monseñor de Talavera

Graphic Design, Illustration