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Gustavo Urdaneta
Risk Operations Manager @Stripe
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WORK HISTORY
Risk Operations Manager @Stripe
Mexico City, MX
Lead a team of Risk Operations Associates managing risk experience for Stripe financial ecosystem• Drive initiatives to enhance risk by mitigating losses and improving user experience• Cultivate team engagement through coaching, mentoring, and data-driven performance management
EDUCATION
EGADE Business School del Tecnológico de Monterrey
Master of Business Administration - MBA
Universidad Simón Bolívar
Electronic Engineer, Electrical and Electronics Engineering
SKILLS
ABOUT GUSTAVO URDANETA
Passionate Electronic Engineer and EGADE MBA graduate with a strong background in leading and optimizing operational efficiency within large teams of up to 100 individuals across diverse projects. With a primary focus on enhancing customer experience throughout the Latin American region, I have successfully managed various channels including chat, phone, and email to ensure exceptional service delivery while maximizing cost-effectiveness.My experience in data analysis allows me to identify areas for improvement and streamline processes to drive operational excellence. By leveraging insights and implementing strategic initiatives, I have consistently delivered outstanding results while effectively managing costs.I am passionate about driving organizational success through a combination of innovative strategies, data-driven decision-making, and a commitment to delivering exceptional customer experiences.
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