Ushanth Ganatheeswaran

Application Support Analyst @SMBC Group

London, GB

Provide real-time support to traders, sales teams, and other front office users, addressing technical issues promptly to minimize disruptions.Troubleshoot and resolve application-related incidents, investigating logs and liaising with development and infrastructure teams as needed.Monitor batch jobs and system logs using Splunk and AutoSys to ensure seamless operations and timely issue resolution.Coordinate and execute application deployments, patches, and upgrades while ensuring minimal impact on trading activities.Collaborate with development and infrastructure teams to plan and execute smooth migrations.Manage FIX connectivity and trading system integration, ensuring seamless order flow.Develop and update and maintain automation scripts to streamline monitoring and support tasks.Provide on-call support and respond to critical incidents during and outside trading hours.Participate in Disaster Recovery (DR) drills to ensure readiness for critical system failures.

Vavuniya Tamil Central College

Passed GCE O/L, A/L in Commerce Stream

University of Moratuwa

Masters of Business Administration (MBA)

Uva Wellassa University

BIIT in Industrial Information Technology