Gurvijay Singh

Transportation Specialist & Roc Training Ambassador @Amazon

Coalville, GB

Proactively monitor Line haul activity to identify, address, and prevent potential issues.• Develop and execute effective service recovery plans as necessary.• Continual, tactical communication with external customers (Carriers/LSPs) and internal customers (Sort Centers, Fulfillment Centers and Delivery Stations).• Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s Line haul operations.• Systematically escalate problems or variances in the operation to the Supervisors and Shift Managers.• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.• Develop relationships and communicate with LSPs/Carriers and internal customers such as NOC, Fulfillment Centers, Sort Centers, and Delivery Stations to improve network visibility and meet daily operational needs.• Support continuous improvement initiatives to help improve process efficiency and quality.• Live tracking of trailers and resolving issues or arranging alternatives in case of any incident etc.• Feedback to the Scheduling and Trailer Management team on operational observations to support improved processes and planning adjustments/considerations as needed.• Work in a dynamic environment with an ability to empathize with and prioritize customer needs.• Demonstrate ownership to resolve challenging customer issues, escalating when necessary.

Coventry University

BSc Aviation Management with Honours, Aviation

Trafford College

Aviation Operations, Aviation