Guransh Nagra
IT Analyst @Barclays
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WORK HISTORY
IT Analyst @Barclays
London, GB
Conducted data analysis on service desk logs to identify recurring issues, reducing repeat incidents through proactive solutions.2. Managed IT assets and change requests in ServiceNow, improving tracking accuracy and reducing processing time by 35% across 500+ monthly IT support tickets.3. Created automated dashboards with Power BI to monitor system performance metrics and improve visibility for senior IT managers.4. Extracted and transformed large datasets using SQL to generate insights on infrastructure usage and support workload patterns.
EDUCATION
Guru Gobind Singh Indraprastha University
Bachelor of Technology - BTech
Queen Mary University of London
Master of Science - MS
ABOUT GURANSH NAGRA
Aspiring Business & Data Analyst | IT & Consulting Enthusiast | Problem-Solver With 2+ years of experience across IT support, business analysis, and data analytics, I thrive on solving complex business challenges through data-driven insights, process optimisation, and technology solutions. My background at Barclays and other global firms has equipped me with a strong foundation in IT systems, stakeholder management, and analytical decision-making, making me well-suited for consulting, business analysis, and data roles. What I Bring: Data-Driven Decision Making – Leveraging SQL, Power BI, and Excel to analyse trends, optimise operations, and support strategic initiatives. Business Process Improvement – Identifying inefficiencies and implementing solutions to streamline workflows, reduce costs, and enhance productivity. IT & Digital Transformation – Experience in ServiceNow, Azure AD, Windows Systems, and IT infrastructure to support business operations. Stakeholder Collaboration – Effective communication with technical and non-technical teams to align business objectives with technology solutions. Problem-Solving & Analytical Thinking – Translating raw data into actionable insights, enabling informed decision-making at all levels. Tools & Technologies: Data & Analytics: SQL | Power BI | Tableau | Excel (Pivot Tables, VLOOKUP, Macros) Programming: Python | Java | JavaScript | C++ Business & Project Management: JIRA | Agile | Change Management Cloud & IT Infrastructure: Azure AD | Office 365 | Windows Server Education-MSc. Management | Queen Mary University of London -B.Tech, Computer Science & Engineering | GGSIPU, India Open to opportunities in: Business Analysis | Management Consulting | Data Analytics | IT Strategy. Let’s connect and discuss how I can add value to your team!
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