Guillermo Ortiz Galicia
Guest Services Crew Assistant Manager (Temporary Project) @Disney Cruise Line
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WORK HISTORY
Guest Services Crew Assistant Manager (Temporary Project) @Disney Cruise Line
FL, US
Coordinate and Assist cross departmental operations during the embark and debark of crew members, and organize welcome briefings for new hires to ensure adherence to services provided at Crew Office.• Act as main point of contact to provide a proper resolution for all Crew inquiries, and concerns by attending their needs while ensuring high standards of service to the staff and leaders.• Manage records of the daily service and incident tickets, to ensure a resolution within 24hrs to 48hrs, or less.• Coordinate bi-monthly audits of 800+ Crew Cabins to report findings and guarantee maintenance complianceAchievements:• Data Validation of the workforce records from 1,400+ Crew Members, ensuring the accuracy and reliability of daily reports for both internal and external stakeholders.
EDUCATION
University of Central Florida
Diploma in Hospitality Management
Universidad del Valle de México
Bachelor’s Degree In Marketing
ABOUT GUILLERMO ORTIZ GALICIA
With a Bachelor’s Degree in Marketing and a Hospitality Management Diploma, I have the opportunity to work in different roles and experience adaptability across multiple industries. Currently working in one of the branches of Walt Disney Company, Disney Cruise line has allowed me to gain a strong expertise in Customer Insights, Guest Services Management and Customer Services, collaborating with multi-cultural teams and developing with a cross-functionally to pursuit a Service Excellence for our Guest, Crew and Customer. Working in the fields of Marketing, Hotel, Travel and Leisure has tailored me with skills in Customer Service, Conflict Management, Finance, Team Management, Training and Development, Project Management, Market Research and Data Analysis. I look forward to bring my global expertise into new challenges and continue building up my personal endeavors. Open to collaboration and networking opportunities. Let’s connect!
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