Tristan M.
Shoreside Guest Services Specialist @Disney Cruise Line
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WORK HISTORY
Shoreside Guest Services Specialist @Disney Cruise Line
Celebration, FL, US
Lead and support a team of 50+ Shoreside Guest Service Associates and Concierge Service Associates by being a first point of contact for guidance, grievances, consultation, and requests.• Accelerated the revamp of the Shoreside Guest Services Standard Operating Guide for Disney Cruise Line, Adventures by Disney, and National Geographic Expeditions which allows Cast Members to locate and learn policies/procedures efficiently.• Represent executive Leadership at Disney Cruise Line, Adventures by Disney, and National Geographic Expeditions by providing empathy, care, and compassion while handling sensitive, high-profile escalations; including but not limited to initial risk management situations, escalated pre/post cruise/trip concerns, and c-suite executive requests.• Analyze and solve complex, elevated escalations and projects in a rapidly changing work environment while effectively balancing and prioritizing multiple responsibilities.
EDUCATION
Lake Howell High School
High School/Secondary Diplomas and Certificates
University of Central Florida
Bachelor of Science - BS, Hospitality Administration/Management
Bellevue University
Master of Science - MS, Human Resources Strategic Management
Seminole State College of Florida
Associate of Arts - AA, Hospitality Administration/Management
ABOUT TRISTAN M.
Shoreside Guest Services Specialist at Disney Cruise Line and Adventures & Expeditions
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