Guillaume de Bergh
Chief Data Officer - Seterus - Ibm @IBM
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WORK HISTORY
Chief Data Officer - Seterus - Ibm @IBM
Portland, OR, US
Oversaw development of enterprise data strategy, enterprise data management and governance, data science, and next-generation of analytics technologies.• Provided vision and strategy for and develop data platform road map to align with business objectives.• Led cross-functional team utilizing Agile framework to manage enterprise data projects.• Co-developed road map with IBM cognitive team to transition enterprise to Big Data platform using data lake, Hadoop, and open-source technology to deliver unified, trusted, secured, and comprehensive view of customer and business data. • Developed text analytics models to analyze customer-agent unstructured data, looking for patterns in repeat callers and first-call resolution, and identified training and transformation opportunities.• Collaborated with marketing and contact strategy managers to develop champion / challenger marketing campaigns and evaluated results that drove on-going collection improvements.
EDUCATION
EDC Paris Business School
Bachelor's degree, Financial Management
SKILLS
ABOUT GUILLAUME DE BERGH
Executive Leadership Strengths for Growth and Innovation.Strategic leader with deep analytics and financial expertise and a proven record of driving sustainable growth through innovation, team development, process optimization, and technology adoption. Straightforward leader with high learning agility who can rapidly build analytically-driven teams with strong, adaptable culture. Global experience in mortgage portfolio acquisitions, mortgage servicing operations with Wall Street and technology firms and credit card analytics, ML/AI platform and technology. Core competencies in- Strategy development and implementation- Technology development and deployment- Innovation management- Enterprise data strategy- Enterprise data management- Operations and workflow optimization- Applied data science- ML / AI Infrastructure- Analytic Platform Lakehouse with Azure and databricks- Business Intelligence with PowerBI and Azure Fabric - Cross-functional team development - Agile frameworks and design thinking - Effective communication skills
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