Guido Apolo
Site Reliability Engineer @Kaseya
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WORK HISTORY
Site Reliability Engineer @Kaseya
Miami, FL, US
Troubleshot any issue that comes my way by diving into the backend technologies hosting the data that the application relies on to come to a resolution• Leveraged SQL to modify and/or view data, as well as write my own queries to push out to the SaaS farm for performance enhancements or addressing known bugs/issues • Took on high level projects to address specific areas of the product that might need enhancement or overall change• Worked on urgent/critical issues on the SaaS farm like server down cases, or vulnerabilities found that could vastly affect production environments• Triaged incoming tickets that come from all areas of the company• Tested and document new methods of operations, like migrations SaaS to On Premise, or OS upgrades to the SaaS servers• Creation of Knowledge Base documentation for processes as well as internal tools. • Internal tool creation for streamlining processes for the team.
EDUCATION
College of Business and Technology-Miami
Associate's degree, Network and System Administration/Administrator
SKILLS
ABOUT GUIDO APOLO
Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Application Engineer with over 10 years of experience in the IT Industry. Excellent reputation for resolving problems and improving customer satisfaction.
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