Nick Burroughs
Senior Technical Consultant @Kaseya
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WORK HISTORY
Senior Technical Consultant @Kaseya
Columbia, SC, US
Responsibilities- Worked with 5-15 IT professionals each day to troubleshoot and optimize their IT environment for success- Trained customers in product function, consulted them on best practices and strategies- Troubleshooting and advised on complex SaaS suites of 1-10 products- Repaired broken APIs and services required to integrate multiple platformsHighlights- Top 10% of team in Customer Experience & Satisfaction scores- Trained multiple new team members on product & processIndustry: Cybersecurity & IT - B2B SaaSClientele: EnterpriseTools: Zendesk, Salesforce, Jira, Microsoft Office
EDUCATION
Western Governors University
Bachelor of Science - BS
Florence-Darlington Technical College
Computer Science
ABOUT NICK BURROUGHS
In 50 words or less: Communication is my superpower. Sales & support are my strongest tools. I spent my early years at startups building skills and learning how to think outside the box. Now I focus on an incredible quality experience for everyone I work with. Quick summary of my career- 11 years of customer support & coaching - 50+ people trained & led - 6 years of sales - A lifetime of building relationships Some cool big things accomplished- Built the customer success / sales engine for two $1M+ startups - Trained multiple classes of support, recruiters and salespeople - Launched the onboarding process for new customers on 3 different products Key skills include- Customer Consulting - Coaching - Sales - Training - Communication My main goals now is to work for a company with a BIG vision. I want to fix the hardest problems humanity is dealing with today. The future is a technical maze and I want to make sure every person has a chance at navigating that maze in a way that is useful to them. Want to chat? Message me or email me at n••••••••@gmail.com Skills / Interests: Technical support, communication, consulting, training, sales, pre-sales, coaching, presentations, public speaking
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