Gustavo Figueiredo
Robotic Surgery Field Service Engineer @Zimmer Biomet
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WORK HISTORY
Robotic Surgery Field Service Engineer @Zimmer Biomet
Perform emergency repairs for ROSA© Robotic on site in the assigned territory • Investigate product complaints to identify root cause analysis following established processes • Develop rapport with hospital staff, including surgeons, robotics coordinator, and biomedical department • Manage quarterly scheduled preventive maintenance and upgrades for the regional install base • Supporting new installation of the ROSA© through EMEA • Partner with sales representatives to help prioritize calls, coordinate work, manage escalations, and close the loop with all parties impacted by an adverse service event
SKILLS
ABOUT GUSTAVO FIGUEIREDO
With over 15 years of extensive experience, I have held diverse roles within large and…
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