Meher Gudimetla
Servicenow Developer @Hawaiian Airlines
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WORK HISTORY
Servicenow Developer @Hawaiian Airlines
Phoenix, AZ, US
At Hawaiian Airlines, I contributed to the digital transformation of enterprise service operations through full-scale ServiceNow implementations across ITSM, CSM, and Virtual Agent. I designed and implemented scalable workflows using Flow Designer, automated incident and change processes, and built secure scoped applications with role-based ACLs. I led CMDB health improvement initiatives using Discovery, Service Mapping, and MetricBase, integrated SolarWinds and CloudWatch into Alert Intelligence for Event Management, and used Performance Analytics for KPI monitoring. I also implemented Generative AI-enabled Virtual Agent experiences and developed FSM workflows for field dispatch, reducing resolution times by 40%. My responsibilities extended to platform upgrades (Tokyo → Utah), post-upgrade testing via ATF, and proactive CMDB lifecycle management.
EDUCATION
GITAM Deemed University
Bachelor of Technology - BTech
Arizona State University
Master of Science - MS
ABOUT MEHER GUDIMETLA
I’m a ServiceNow Developer & Tester with 5+ years of hands-on experience designing, building, and testing enterprise solutions across HRSD, ITSM, and CSM modules. I specialize in configuring scalable workflows using Flow Designer, Script Includes, Business Rules, and building custom solutions for both Service Portal and Employee Center. I’ve developed robust Record Producers, Catalog Items, COEs, and scoped applications tailored to HR and IT needs. On the testing side, I have strong expertise in Automated Test Framework (ATF), functional testing, regression testing, and test automation to ensure reliable platform performance. I’ve successfully delivered system integrations with Slack, Jira, and Workday using REST APIs and IntegrationHub, with secure authentication via OAuth 2.0 and Basic Auth. Passionate about clean code, agile practices, and user-centric development, I also bring a solid Java foundation that enhances my ServiceNow scripting and backend logic. Certified ServiceNow System Administrator Experienced in REST APIs, ATF, Scoped Apps, Service Portal, HRSD COEs Agile | CI/CD | Update Sets | Performance Analytics
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