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Greg F.
Senior Product Manager @洲际酒店集团
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WORK HISTORY
Senior Product Manager @洲际酒店集团
Atlanta, GA, US
Senior Product Manager for IHG Marketplace (empowering critical deployments of technology initiatives across the franchise hotel estate. Spearheaded self-service Salesforce email template and campaign capabilities via Marketing Cloud, self-service contract template capabilities via Conga, and wizard capabilities for new initiatives to improve business user experience.Previously coordinated technology solution for IHG gamification platform IHG Climb, acting as Product Manager, Technical Lead, Project Manager. Executed IHG Climb successful technology launch, resulting in multi-point improvement in Guest Love and Loyalty Recognition scores across the IHG Americas estate. Working on AI proofs of concept and use cases involving hotel or owner experiences. Building the IHG hotel owners\' engagement product strategy, working with stakeholders and assessing current and planned ecosystem projects, owner feedback and insights, competitor products and IHG delivery capabilities to create best in class Owner Engagement offerings. Carving out product roadmap across the various Owner solutions and driving the strategy, while representing and articulating the business requirements to the organization.
EDUCATION
SUNY Geneseo
Bachelor's degree
ABOUT GREG F.
Software Product Manager, Software Product Owner, Senior Business Analyst, Software Delivery Manager, Vendor Manager, Reporting/Analytics/Business Intelligence Manager, or Manager of Business Analysts. Experienced with following industries: Hospitality, Media & Entertainment, Big Box Retail, Automotive, Auto Finance, Software, Technical RecruitingBusiness functional experience in strategy, operations, customer loyalty, inventory, sales, marketing, customer service, technical support, call center, CRM. Experienced in thought leadership, overseeing projects, managing budgets, expenses, forecasting, and ROI, and managing small teams.Past specialties: Vendor management, agile methodologies, user story creating, user acceptance testing, business requirements elicitation and documentation, business intelligence and enterprise reporting, CRM, Siebel Analytics/OBIEE, process mapping and documentation, business administration, creative solutions, solving unstructured / novel problems, field coordination and official communication, strategic analysis, call center, directing technical staff (local or offshore resources).
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