Greg Malkin

Director @Capgemini Invent

Edinburgh, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2026 — Present

Director @Capgemini Invent

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I lead the Energy Retail portfolio for our UK consulting practice, helping clients to design, deliver and implement digital and CRM/CX solutions that improve the service they deliver to customers in the most cost efficient way possible.

EDUCATION

2000 — 2004

The University of Sheffield

BSc (Hons), Russian Studies

SKILLS

Business TransformationBusiness ProcessProject ManagementSix Sigma - Foundation Green BeltConsultingProject Management Office (Pmo)Business AnalysisStakeholder ManagementGovernanceProject PlanningBusiness Process ImprovementProgram ManagementManagement ConsultingChange ManagementProcess ImprovementSap R/3CrmItilCross-Functional Team LeadershipRequirements GatheringPrince2Data MigrationIntegrationPmoManagementIT StrategyStakeholder EngagementBusiness Process DesignProject DeliveryRussianStrategy

ABOUT GREG MALKIN

Experienced, delivery-focused transformation professional who has worked across a number of sectors but mostly focused on Customer Transformation and CRM in energy retail and utilities. I help clients shape CX and CRM business strategy and translate that into projects and programmes of change. Lead the CRM Community of Practice in our energy retail sub-sector.

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Greg Malkin — Director at Capgemini Invent in Edinburgh, GB | Unifers