Greg Lalonde
Implementation Success Manager @AppZen
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WORK HISTORY
Implementation Success Manager @AppZen
San Jose, CA, US
Lead end-to-end implementations and onboarding for medium, and large enterprise clients.Manage project plans to ensure all requirements are met in the agreed-upon timeline while identifying and mitigating project risks- Understanding customer goals, analyzing business requirements to determine AppZen product solutions to best serve the customer- Assisting in documenting and improving team processes and facilitating change in workflow where applicable- Work with cross-functional teams (Sales, Product, Data Science, Customer Success, etc.) to plan and deliver custom requirements- Present product training for new users during implementation to ensure successful user adoption.
EDUCATION
University of Colorado Boulder
Bachelor of Arts (B.A.), Communication, General
SKILLS
ABOUT GREG LALONDE
Implementations | Customer Success | Project Management | Ex-Indeed
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