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Luke R. Diaz

VP, Customer Success @AppZen

San Francisco, CA, US
EMAILS
l••••••••@appzen.com
MOBILE NUMBERS
+18•••••••78

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WORK HISTORY

Sep 2025 — Present

VP, Customer Success @AppZen

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San Francisco, CA, US

EDUCATION

2000 — 2004

California Polytechnic State University-San Luis Obispo

Bachelor of Science (B.Sc.), Business Administration and Management; Psychology

SKILLS

SaasInvestmentsOptimizelyStrategyAsset ManagementInvestor RelationsEntrepreneurshipManagementEmerging MarketsChurn ManagementFixed IncomeEnterprise Account ManagementAsset AllocationAsset ManagmentConversion OptimizationThought LeadershipStart-Ups ManagementAccount ManagementHedge FundsTeam LeadershipSoftware as a Service (Saas)Business DevelopmentWealth ManagementFinancial MarketsBusiness StrategyStrategic VisionPortfolio ManagementContract NegotiationStart-UpsFinancial ModelingCapital MarketsEquity ResearchContent StrategySalesLeadershipGreater ChinaInvestment StrategiesAlternative InvestmentsPrivate EquityKey Account Management

ABOUT LUKE R. DIAZ

My passion is building and leading high-performance Customer Success orgs (CSM, AM, SA, Support) to drive 3 outcomes: 1) accelerate product adoption, 2) drive quantifiable business impact for customers, and 3) achieve best-in-class gross & net retention.I also love supporting founders as an angel investor and advisor. Each month I share my research-backed articles and book summaries with ~5,500 readers, e.g. I’m not working, I’m usually heads down in a book, training for a triathlon, flying a plane, or spending time with family.

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