Greg Andrus

WORK HISTORY

EDUCATION

ABOUT GREG ANDRUS

I am a seasoned Senior Business Operations Leader with a strong track record of driving performance improvement and strategic planning within global organizations. With a focus on leadership and management, I have consistently delivered results through collaborative teamwork, insightful decision-making, and resourceful problem-solving.I excel in building trustworthy relationships and high-impact teams that adapt quickly to achieve organizational goals. My leadership style is characterized by effective communication, fostering global collaboration, and considering diverse international perspectives in decision-making.Throughout my career, I have been recognized with five major corporate awards for my achievements in areas such as partner integration, relationship building, customer journey strategy, and tactical problem-solving. I am a resilient change agent who consistently drives consensus for impactful change and prioritizes multi-level succession planning and talent management.My expertise extends to business performance data analysis, partner analytics, process optimization, system upgrades, and enterprise-wide operations. I have a proven track record of streamlining processes, improving performance, and ensuring readiness for system upgrades and conversions.My professional journey includes significant contributions to T-Mobile USA, where I have held various roles, including Business Operations Manager in Global Care Operations. In this role, I worked closely with senior leadership teams, mentored emerging leaders, and managed performance KPIs to drive continuous improvement. I also served as a subject matter expert for policy and procedural escalations and played a key role in onboarding for product and service launches.Additionally, I have managed teams, developed reporting for business insights, and led initiatives to motivate and reward performance improvements, contributing to the recognition of T-Mobile as the #1 Best Place to Work in Idaho.Before my tenure at T-Mobile, I gained valuable experience at Citibank, where I directed scheduling and forecasting analysts across multiple call centers and played a pivotal role in maintaining service levels and financial goals.My educational background includes a Master of Business Administration (MBA) earned in 2022 from the University of Phoenix, complementing my Bachelor\'s degree in Business Management and a secondary degree in Marketing obtained in 2007 from the same institution.