Justin Green
Sr Customer Success Manager, Enterprise @Highspot
Signup · Get unlimited contacts
WORK HISTORY
Sr Customer Success Manager, Enterprise @Highspot
Vancouver, BC, CA
Work with Enterprise GTM teams to transform their execution strategies by showing what’s working & what’s not, and how every role can scale their efforts. AI is embedded into everything we do, from product to process.• Maximize ARR through proactive, intelligent CS strategy, with a focus on adoption and value• Use strategic account plans to improve customer health and mitigate churn• Partner with customers & Account Managers to uncover “win-win” expansion opportunities
EDUCATION
University of Windsor
Bachelor of Commerce, Honours Business Administration
Canadian Marketing Association
Certificate, Web-Based Marketing
SKILLS
ABOUT JUSTIN GREEN
SUMMARY:Passionate about cross-functional problem solving to improve customer retention, scalability and the customer experience • Leverage technology and analytics to identify gaps in adoption and customer health • Perform root cause analysis and drive cross-functional projects that result in positive, systemic changeSKILLS:Always customer & people centric • Diplomatically leading cross-functional projects • Strong communicator & collaborator • Process-focused & efficiency-driven • Consumer of data & producer of insights • Technology background with expertise in enablement • Firm believer of account planning (over renewal planning)
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.