Granville Jacobs

Manager Call Center Operations @Outcomes®

Cincinnati, OH, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2023 — Present

Manager Call Center Operations @Outcomes®

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EDUCATION

1989 — 1996

Northern Kentucky University

Bachelor's degree, Marketing and Economics

SKILLS

Project ManagementHealth InsuranceManaged CareTeam LeadershipVendor ManagementSalesMicrosoft ExcelHuman ResourcesBudgetsFinanceChange ManagementCustomer ServiceTrainingProcess ImprovementOperations ManagementStaff DevelopmentAnalysisInternal AuditBusiness ProcessTeam BuildingManagementMedicareProgram ManagementInsuranceCross-Functional Team LeadershipLeadershipCall CentersHealthcareBusiness AnalysisBusiness Process ImprovementForecastingBusiness StrategyCoachingAuditingStrategic Planning

ABOUT GRANVILLE JACOBS

Outcomes-driven, innovative pharmacy operations leader and change agent with a passion for and success in exceeding business goals through data analysis, improved processes, and focused, proven associate engagement programs. Vision-driven, highly collaborative leader with results that demonstrate internal and external customer focus, consultative approach, excellent communication skills, analytical and organizational skills used to partner with and influence associates and C-level executives to develop and implement innovative, multi-faceted, multi-site operational strategies. Thrives in a fast-paced, transparent environment where the stakes are high and challenges are presented.

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