Graham Bell
Head of Client Services @Tata Consultancy Services
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WORK HISTORY
Head of Client Services @Tata Consultancy Services
Surrey, CA
Leading the delivery of services in an onshore and offshore model (UK/India).Transitioning Help Desk into a 5th Generation Service Desk and locating in India. Accountable for this service when implemented.Managing the local Desktop Support Teams across the UK.
ABOUT GRAHAM BELL
A competent IT professional with particular expertise over 20 years in the areas of: IT Service Management (ITIL best practice). ITIL Incident, Problem and Change Management. Application Support Management. Team Management. Business Relationship Management. IT Outsourcing / Supplier Management. Service Level Management. Service Desk and Desktop Management. Main personal strengths:Experienced man management of IT Support Teams. Practical in approach, specifically in resolving IT system Incidents and Problems.Effective written and verbal communication skills and experience of dealing with individuals at all levels within a large company.An individual not afraid of managerial or administrative challenges, to deliver professional IT Services and solutions to Customers and Business PartnersIndustry Achievements and Certifications: ISEB Certificate in IT Service Management (ITIL) ILM Diploma in Management HNC Software Engineering
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