Shantanu Dutta
Customer Relations Manager @Tata Consultancy Services
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WORK HISTORY
Customer Relations Manager @Tata Consultancy Services
Bangalore, IN
EDUCATION
South Point High School, Guwahati
High School Leaving Certification
REC (NIT) Jalandhar.
Bachelor of Technology - BTech, Industrial Engineering
Cotton College
Higher Secondary, Science
Amrita Institute of Advanced Computing (AIAC) Coimbatore
Diploma in Advanced Computing, Information Technology
ABOUT SHANTANU DUTTA
Summary:Customer Relationship and Delivery Manager with professional certification on AWS, CCNA-R&S, CCNA-Industrial,Cisco Industrial-IoT- Expertise in ensuring enterprise solution spanned the customer’s business processes; designing innovative solutions that maximized the use of standard product capabilities to meet customer objectives- Experienced in L2/L3 Networking – MPLS, OSPF, BGP, WAN Services, Multicast, CDP/LLDP, VLAN, STP, MSTP, VXLAN, Spine/Leaf - In-depth knowledge in Cloud Architectures – Amazon AWS - S3, EC2, EBS, VPC, IaaS, PaaS, SaaS & Docker Containers and Services, Kubernetes, Continuous Integration Infrastructure (CI/CD)- Steered efforts in establishing and validating monitoring technologies to ensure alignment of performance metrics, alert criteria and other monitoring functions for operations- Hands-on experience in security infrastructure such as Access Control Features like, 802.1X, MAC Authentication Bypass, Configuration & monitoring Accounting Information, configuration of authentication: Email/Web Security, Advanced Malware Platform (AMP) & Context Based Security Access Control - Excellence in Industrial Ethernet Switches/Routers - CIP, Ethernet/IP, Switch-Security, PTP, REP, ProfiNet configuration- Resourceful in reviewing plans, test cases, schedules, and testing strategies to validate requirements and meet customer commitments- Exposure in IoT Architectures – ONEM2M, World IoT Forum Ref Arch, Simplified IoT Arch, Industrial Ethernet architectures, Converged Plant-wide Ethernet Architecture (CPwE), Industrial Protocols CIP, Ethernet/IP and Security requirements for IT/OT scenarios- Experienced in Automation and Manageability features like - Netconf/Yang, Telemetry, GRPC- Experienced in delivering multiple multi-million dollar projects across various Web-OTT, Service Providers and Enterprise Customers
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