Gracen M.
Senior Professional Services Engagement Manager @Pendo.io
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WORK HISTORY
Senior Professional Services Engagement Manager @Pendo.io
Advise enterprise customers on adoption, engagement, and enablement strategies, influencing executives and increasing platform utilization and customer value- Lead end-to-end enterprise SaaS implementations, aligning business goals to accelerate time to value and support scalable rollout and training- Manage 10–12 concurrent enterprise engagements, ensuring on-time delivery, cross-functional alignment, and smooth handoffs to Customer Success and Support- Create reusable playbooks, documentation, and enablement resources that improve delivery consistency, scale onboarding, and reduce implementation time.
EDUCATION
University of Redlands
Bachelor of Science (BS), Global Business
University of California, Riverside
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
ABOUT GRACEN M.
Thanks for stopping by I’m Gracen.I’m a customer enablement and project management leader passionate about driving enterprise SaaS adoption and helping clients realize value quickly. I specialize in designing and leading strategic onboarding, training, and enablement programs that deepen engagement, improve adoption, and deliver measurable business impact.Highlights: 10+ years leading customer education, enablement, and go-to-market initiatives that drive adoption and retention. Directed enterprise training programs for Google, Meta, and Intuit, achieving a 95% satisfaction rate. Built scalable education processes that increased product usage by 20%+ per quarter. PMP-certified program leader and LinkedIn Learning instructor with course views. If you\'re passionate about customer success, growth, and innovative training strategies, let’s connect!
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