Alejandro Lizardo
Senior Manager Professional Services @Pendo.io
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WORK HISTORY
Senior Manager Professional Services @Pendo.io
EDUCATION
University of North Carolina at Chapel Hill
Biology and Anthropology
Université Paris Sorbonne (Paris IV)
French Language
SKILLS
ABOUT ALEJANDRO LIZARDO
I’m a customer-centric leader with 15+ years of experience scaling professional services, customer success, and solution engineering teams in the IT SaaS space. At N-ABLE, I lead the team in building and launched “N-hanced Services,” scaling from zero to a $1M+ annual services business in under a year while achieving 98.6% retention and 46% net growth through proactive adoption strategies.At Allscripts (CarePort Health, now WellSky), I led a $100M services portfolio, reducing time-to-value by a third, cutting escalations by 70%, and increasing CSAT to 90% through service delivery optimization and automation.I thrive on building scalable frameworks from 30/60/90 adoption models to proactive health check triggers using product data to drive retention, expansion, and strategic customer outcomes and partnerships. Professionally, I see myself as a mentor and culture-builder, focused on aligning Sales, Product, and CS teams around a growth mindset and delivering measurable value while creating a culture of belonging and shared values.
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