Grace Estes

Seasonal Sales Associate @LUSH

Nottingham, GB

During the busy holiday season, I was responsible for delivering an engaging and personalized customer experience in a fast-paced retail environment. I proactively approached customers, identified their preferences, and recommended products using Lush’s structured selling cycle. After each interaction, I debriefed with the Manager on Duty to reflect on performance and improve my approach. By maintaining a friendly, high-energy demeanor and practicing active listening, I was able to build trust with customers and resolve any hesitations with empathy and professionalism. This commitment to excellent service contributed to strong daily sales performance and positive customer feedback. The role strengthened my communication, adaptability, and problem-solving skills, as well as my ability to collaborate effectively and remain accountable within a dynamic team environment.