Christopher Koegler

Sales Floor Lead @LUSH

Denver, CO, US

Promoted twice within 7 months based on exceptional customer feedback, leadership potential, and in-depth brand knowledge. I lead daily floor operations at one of Lush’s flagship-tier U.S. stores featuring an exclusive Archive Wall experience, supporting and coaching a team of 10+ on guest engagement strategies. This includes identifying customer needs through discovery questions, offering tailored product demonstrations, confirming interest through active listening, and transitioning guests between product categories. I consistently exceed KPIs by delivering immersive, values-led consultations that prioritize personalization, education, and sensory experience across skin, hair, bath, and fragrance lines. I deliver constructive, values-aligned feedback during shifts to support team development and elevate service consistency. I also maintain seasonal visual merchandising standards through effective zone resets and product placement, and champion ongoing product education through peer coaching and live demos, with a focus on limited-edition launches, Lush exclusives, and key ingredient benefits.

Purdue University Fort Wayne

Bachelor of Fine Arts - BFA, Graphic Design