Goodluck Anyanwu
Business System Analyst Scrum Master @Accenture Federal Services
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WORK HISTORY
Business System Analyst Scrum Master @Accenture Federal Services
US
Act as a liaison between business stakeholders and the development team.• Gather and validate requirements with stakeholders for proper sign-off before development.• Facilitate Scrum ceremonies to include: Daily Standup meeting, Review and Retro sessions• Generate reports to include Sprint Planning doc, Sprint review doc, Sprint Agile workbook report, Sprint Burndown report in Azure DevOps (ADO) as well as Weekly activities and Management Rollup reports.• Ensure Scrum team impediments and blockers are resolved in a timely manner to ensure seamless project progression. • Generate Incident (INC) tickets in ServiceNow (SNOW) Incident Management module to track progress of raised tickets from creation to resolution.• Write and submit user stories using Scrum best practice method of Who-What-Why with clear cut Acceptance criteria.• Provide test scripts for QA Testing of enhancements and defects developed for various applications.• Carry out peer review tasks.
EDUCATION
University of Ibadan
B.A (Combined), Philosophy & Political Science
United States Army Quartermaster school, VA.
Diploma, Automated Logistics
Alabama Military Academy (A.M.A)
Diploma
ABOUT GOODLUCK ANYANWU
A certified ITIL Business analyst using the ITSM ServiceNow, Salesforce & Application Lifecycle Management (ALM) with over 5 years experience in designing and driving requirement gathering sessions with stakeholders, ensuring that business needs are translated into technical requirements that will provide ultimately - Customer/User satisfaction. I have excellent experience working in an Agile environment with ITSM, ITBM best practices, implementing end-to-end projects in different modules of the ServiceNow & Salesforce interface with strong knowledge of SDLC Scrum methodology. My Project experience covers Incident Management, Knowledge Management, Change Management, Problem management, SLA definitions, Service Catalog and request fulfillment for application as Asset management, as well as HR and employee self service portal. Collaborating with cross-functional teams, monitoring projects & updating project schedule as well as preparing and presenting project status reports to client team.Excellent use of mock ups, use cases, test cases, user stories and MS Visio for workflow analysis,Excellent QA / UAT, communication skills, presentation technique.
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