Goldi Sharma

Demand Manager - Retail & Sme @Oyo

Lucknow, IN

Drive the offline channels and close liaising with the online team to ensure meetingof the URN targets. Responsible for managing Operations (quality of service & escalations) in themarketplace and ensuring high quality of customer experience. Build a highly engaged and energetic team strive for success. Identify and develop channel partners - Travel agents, Travel managementcompanies, aggregators etc. Managing a group of people who come from several different departments, withdifferent functions and different skill sets. Maintain excellent rapport with agents, corporate, vendors, and customers usingwritten correspondence, proper phone etiquette, and other effective interpersonalskills. Manage the P/L end to end for a micro market.

Lucknow University, Lucknow

Bachelor of Commerce - BCom