George Michos
Trust & Safety Manager @Product Madness 📱🎮
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WORK HISTORY
Trust & Safety Manager @Product Madness 📱🎮
London, GB
Lead a team of analysts to ensure platform safety, player protection, and IP enforcement- Develop and enforce trust & safety policies aligned with legal, compliance, and business goals- Collaborate with external vendors to proactively detect and respond to IP violations- Present fraud trends and incident metrics to senior leadership to inform platform decisions- Reduced incident processing time by 75% through workflow optimisation and tooling improvements- Saved over $1.5M in fraud losses within a year by identifying emerging abuse patterns- Spearheaded peer-review systems and SOP adherence initiatives, increasing team process consistency- Oversaw payment reviews and PSPs collaboration to achieve KPIs and mitigate D2C fraud.
EDUCATION
Technological Education Institute of Piraeus
Accounting and Finance
SKILLS
ABOUT GEORGE MICHOS
Trust & Safety leader with a decade of experience protecting digital platforms and communities in the gaming and gambling industries. I specialise in fraud prevention, payment orchestration, intellectual property enforcement, and building scalable systems that balance risk mitigation with user experience.At Product Madness, I’ve helped save over $3M by detecting fraud patterns early and slashing incident processing times by 75%. I lead a high-performing team, build cross-functional bridges with legal and compliance, and champion trust policies that align with business goals and evolving threats.From SQL dashboards to brand protection tools, I combine data with instinct, automating where possible, and investigating deeply when needed. I manage relationships with third-party vendors and brand protection partners to ensure quality, speed, and consistency in risk operations. I\'ve also led projects like PSP implementation and optimisation, aligning payment infrastructure with evolving fraud controls and regulatory requirements.I believe in proactive strategy, transparent metrics, and mentoring teams to own both detail and impact.
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