Gloria Huete
Senior Operations Manager @WebMD Ignite
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WORK HISTORY
Senior Operations Manager @WebMD Ignite
Madison, WI, US
EDUCATION
Madison Area Technical College
Business Administration and Management, General
ABOUT GLORIA HUETE
As a Senior Operations Manager at WebMD Ignite, I lead a team of over 100 call center agents and supervisors, providing high-quality customer service and support for various healthcare clients. I oversee the daily operations, budget, performance, and quality assurance of the call center, ensuring that the service level agreements, key performance indicators, and customer satisfaction metrics are met or exceeded. With over 10 years of experience in the healthcare industry, I have developed and implemented effective strategies and solutions to improve the efficiency, productivity, and profitability of the call center. I have also earned the Contact Center Manager certification from Benchmark Portal, demonstrating my proficiency and expertise in customer relationship management and customer service management. I am passionate about embracing challenges, resolving conflicts, fostering diversity, promoting integrity, and enhancing teamwork. I hold a degree in Business Administration and Management from Madison Area Technical College, which has equipped me with the essential skills and knowledge to manage and grow the business.
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