Glenn Goldman
Sr Mgr, Solution Architect and Application Management @Sumitomo Pharma America Holdings, Inc
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WORK HISTORY
Sr Mgr, Solution Architect and Application Management @Sumitomo Pharma America Holdings, Inc
Marlborough, MA, US
ServiceNow platform owner, subject matter expert and development lead. Process optimization, simplification and automation for a multi-thousand user implementation. • Process improvements of the support and maintenance of the ServiceNow platform. • Promotion of the platform and capabilities via weekly updates, tips and tricks. • Constant research in new platform capabilities, ensuring the company is optimizing its ServiceNow investment. • Active ServiceNow Community member, member of the global ServiceNow Advisory Board and SNUG Leader - New England
EDUCATION
Prospect Hall College
Associate in Computer Programming, Computer Programming
Emmanuel College (Boston)
BS, Business Administration
ABOUT GLENN GOLDMAN
Deep ServiceNow experience. Now Platform and process expert with 14+ years of hands on experience. Business leader with expertise in developing and executing strategic initiatives. Experience leading organizations and personnel to achieve company and departmental goals. Customer focused and technically inclined. Passionate about leveraging the ServiceNow platform to deliver first rate Service Management and Digitalization of Workflows. Service Desk, Incident, Asset, Configuration and Change Management experience. Proven results in business relationship management, employee development, team building, motivation, cost management, and supplier negotiations. Ambitious and intellectually curious. Specialties: IT Service Management - ITSM IT Business Management - ITBM / Strategic Portfolio Management - SPM implementation and process improvement utilizing the ServiceNow platform. Incident Management Problem Management Change Management Configuration Management - CMDB Departmental expense and capital budget planning Business Chargeback / show back modeling Team Development and Building Standard Operating Procedures IT Infrastructure Support Continual Service Improvement - CSI Business Process Improvement Key Performance Indicators - KPI Managed Services ServiceNow Reporting Dashboards Demand Management Knowledge Management Process Optimization SOX PCI PII
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