Gitin Jacob George

Customer Support Level 3 @Lloyds Banking Group

Manchester, GB

Schedules and conducts in-person appointments to assist customers in opening bank accounts, ensuring a smooth onboarding experience.•Reviews, verifies, and enters data into standard branch systems, following bank procedures relating to handling and documentation of transactions.•Interacts courteously to maintain a positive client experience.•Works within current standard compliance processes, systems and procedures, and reports simple non-compliance issues.•Carries out customer needs support tasks and assists others by following defined procedures.•Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.•Continuously undergoes training to stay updated and as per legal & regulatory requirements.•Assists senior colleagues and management with activities related to branch risk and operations.

Marian Senior Secondary School, Kottayam

High School

Rajiv Gandhi Institute of Technology, Kottayam

Bachelor of Technology (BTech), Electrical and Electronics Engineering