Giselle Kerth
Principal Customer Success Manager @PTC
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WORK HISTORY
Principal Customer Success Manager @PTC
Portland, OR, US
EDUCATION
University of Washington
Undergrad Studies, Bachelor of Arts, International Studies
Portland State University
Bachelor of Arts, International/Global Studies
Concordia Portland
Master of Education (M.Ed.) , Education: Educational Leadership and Policy
SKILLS
ABOUT GISELLE KERTH
Driving Customer Success with Measurable Impact and Sustained GrowthI am a results-oriented Customer Success leader with over 12 years of experience enabling organizations to maximize the value of their technology investments. My focus is on designing and executing scalable strategies that drive product adoption, reduce churn, and deliver consistent, measurable ROI. I collaborate closely with customers to align success plans with their unique goals, ensuring long-term business growth and successful outcomes.Areas of Expertise and ValueProactive Customer Engagement I anticipate challenges and proactively address risks before they escalate. By taking full ownership of high-stakes customer relationships, I create tailored success plans that accelerate time-to-value and ensure alignment with customers’ business objectives.Retention and Growth StrategyI manage the entire customer lifecycle, guiding customers from onboarding through renewal. My focus is on implementing processes that build loyalty, identify expansion opportunities, and turn satisfied users into passionate advocates.Team Leadership and Enablement As a mentor and coach to Customer Success teams, I share effective frameworks, data-driven tools, and proven best practices that elevate customer experience, drive measurable results, and foster trust.
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