Giorgio Marcenaro

Continuous Improvement Leader, Project Management, Six Sigma Sme, Customer Experience Sr Manager @Intelsat

Chicago, IL, US

Responsible for the airline test team, test lab management, and the customer experience test team. Redesigned the airline programs playbook in alignment with PMP® practices, established continuous improvement process and culture, and conducted major Lean Six Sigma projects.• Reduced mean time to resolve test bench issues from 250h to 40h, reduced mean time to resolve virtual test bench issues from 340h to 140h, and reduced standard deviation by 70%.• Reduced Software Controlled Roll Out average duration from 80 to 30 days, reducing new releases\' time to market by 60%• Increased from 11% to 80% the percentage of Programs on schedule, while improving process compliance from 54% to 95%.• Increased installation process’ First Time Yield from 60% to 97% and reduced installations duration by 30% in three months.• Increased Test Labs Up Time from 80% to 98% in three months with no cost or headcount increase.• Opened a 2Ku satellite solution sales market by securing Airbus choice of Gogo as lead supplier for the OEM\'s High Bandwidth Connectivity program.

Università di Pisa

Masters degree