Gioconda Carattini

Sales Manager @Bayview Asset Management, LLC

Coral Gables, FL, US

At Bayview Asset Management, I serve as a Sales Insurance Manager within our in-house Property & Casualty Insurance Agency - Lakeview Household Insurance Solutions. In this role, I lead a fully remote team of licensed insurance professionals who specialize in personal lines insurance, working with major national carriers such as Travelers, Nationwide, Safeco, and National General.With a strong foundation in call center operations and remote sales management, I bring a strategic, data-driven approach to leadership. I design and implement performance-focused strategies, coach and mentor junior leaders and agents, and drive initiatives that consistently push our team beyond expectations. My passion lies in developing sales professionals to lead conversations with intention, always rooted in empathy and results. I believe that when you lead with heart, your team sells with heart — and the results follow.My team has proudly been the top-performing sales team for three consecutive years, consistently exceeding sales targets by 30% or more quarter over quarter. I credit this success to a culture of accountability, mentorship, and collaboration. I provide moral, technical, and strategic support to my team and fellow managers. In addition to performance leadership, I actively:Mentor junior leadership on coaching, development, and strategy.Host strategic sessions and participate in team huddles and 1:1s to uplift agent performance.Collaborate cross-functionally with IT, HR, and operations to resolve challenges and improve agent experience.Monitor and analyze sales data to identify trends, guide decisions, and refine our remote call center practices.Serve as a key resource for licensing, training, and operational process improvements.My work blends operational excellence with people-first leadership — always aiming to elevate both results and relationships.

Miami Dade College

Business Administration and Management, General