Anett Funderud

Business Development Specialist @Bayview Asset Management, LLC

Charlotte, NC, US

Led top sales for outbound contact with borrowers to open discussions for borrower options, borrower intent, financial ability to repay mortgage, and to identify potential loss migration options/solutions;• Answered every inbound phone inquiries from borrowers regarding the status of mortgage applications, repayment solutions, mortgage refinance options• Interviewed 100% of borrowers to understand borrower’s specific situation; identify and request appropriate documents required for workout review;• Access information in multiple systems to inform borrowers of loan solutions. Follow-up with borrower to get loan modification agreements signed and closed;• Made \"good faith\" payment arrangements with borrower to ensure mortgage does not fall further behind while loss mitigation options are being evaluated;• Follow-uped with borrower when additional loan documents are required;• Notified and informed borrowers of changes to dates/timelines and decisions as they are made;• Provided information to borrower concerning escalation/complaint procedures and process per CFPB guidelines;• Efficiently handled a variety of customer inquiries, via phone call and written correspondence, regarding the customer\'s home mortgage;• Minimized call escalations by gaining our customer\'s trust and keeping our promises;• Prioritized quality and efficiency in resolving customer issues;• Ensured compliance with all applicable federal and state mortgage laws, regulations, investor requirements and CFPB Servicing Guidelines.(Promoted - Mortgage Loan Originator Trainee- P.E. NMLS Completion)

Rønningen Folkehøgskole

Social Work

University of Oslo (UiO) International Summer School

Intense Norwegian I

University of Oslo (UiO)

University Norwegian III

Bournemouth University

Bachelor's Degree, Operations and Project Management, 2:1