Gina Leung
Senior Product Designer @HealthJoy
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WORK HISTORY
Senior Product Designer @HealthJoy
Chicago, IL, US
Conducted discovery research and interviews with internal stakeholders, users, and technical teams to understand the sensitivity, impact, and define strategy and multi-year scope of the benefits eligibility ingestion process.• Facilitated ideation workshops with stakeholders and development team to optimize workflows that enhanced the benefits eligibility ingestion process. A multi-year project that reduced end-to-end processing time by about 50%(from 4h10m to 2h28m).• Designed and integrated Looker data dashboards to deliver robust data insights to clients and brokers, enabling them to analyze their benefits engagement and costs savings across their benefits and wellness programs. • Implemented roles and permissions access control to ensure high-level of security due to PII data flowing through the systems.• Mentored and collaborated with junior designers across various initiatives; upskilling in research, strategy, and UX.
EDUCATION
University of North Florida
Bachelor of Business Administration (B.B.A.)
SKILLS
ABOUT GINA LEUNG
I thrive on diving into the deep end of complex problems. I use research and collaboration to connect the dots and design holistic, impactful experiences.Portfolio: gina-leung.com
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