Gina Nordseth

Associate Program Manager Iii @HCLSoftware

WI, US

Optimize the customer experience by cultivating positive relationships with customers and co-workers to deliver operational support, quickly identify and resolve issues, and respond to customer business needs.• Develop ITIL and business processes to meet business objectives, improve efficiency, and drive quality.• Partner with HCL support teams, Sales, and customers to migrate OnPrem customers to multiple cloud environments (GCP, AWS, Azure), onboard new customers, and perform customer application and infrastructure upgrades.• Manage IT security projects to perform ongoing cloud infrastructure patching.• Deliver process training to ensure understanding, adherence, and consistency.