Gillian Heron
Project Management Coordinator @Virgin Media O2
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WORK HISTORY
Project Management Coordinator @Virgin Media O2
Sheffield, GB
ABOUT GILLIAN HERON
Experienced Senior Services Manager with a demonstrated history of working in the telecommunications industry. Skilled in Service Delivery, Session Initiation Protocol (SIP), Service-Level Agreements (SLA), ITIL, and IT Service Management. Professional Energetic, forward thinking, self-motivated, adaptable and conscientious. Excellent communication, organisational and management skills. Focused on Continuous Process Improvement through internal and external customer engagement with customer satisfaction at the forefront. Delivering and supporting high quality services and results; working with the Business, Customers and Operations alike, providing end to end support and leading with emotional intelligence. Over 30 years experience covering Telecommunications, Managed Services, Public Sector & Enterprise customers. ITIL certified (ITIL foundation).
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