Gerry McIvor
Customer Success Director @Microsoft
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WORK HISTORY
Customer Success Director @Microsoft
GB
An experienced and energetic leader with a passion to learn, develop and succeed whilst ensuring my customers reach their full potential through cutting edge technology adoption and value realisation. A strong broad technical background in Cloud, Security, Data and AI allows me to quickly build trusting customer relationships focused on their business transformation realising the full value in their technology investments. People leadership is a passion that gives me energy and working in a truly diverse and inclusive environment allows us all to bring our best authentic selves to work every day.
EDUCATION
Ulster University
BEng Electronic Systems
SKILLS
ABOUT GERRY MCIVOR
As a brief summary, I am an influential executive technical leader, with proven experience in building and managing successful delivery consulting & support teams, driving multi-million $ revenue targets, increasing profitability through recurring solution consumption while ensuring customers meet their strategic objectives through value realisation and adoption and change management. With my proven experience, personal values and a strong sense of character I believe I can add real value to any organisation looking to grow market share and move into new industries.In more detail, my 25+ years’ experience across the IT & software development industry have allowed me to develop a unique blend of business acumen, commercial experience, technical consulting delivery, customer success & support, people management and CxO communication & relationship building.As a senior Azure Cloud, Data & AI people manager I have managed teams of >30 technical consultants focused on delivering complex $50M+ customer focused solutions. As a Customer Success Director I am part of Senior Leadership team managing 25+ People Managers and 250+ Customer Success Account Managers responsible for annual attainment of revenue targets of $200M+.My key strengths are developing strategic business plans and strong technical teams to achieve ambitious revenue targets while building deep customer & partner relationships that allow us all to meet mutually beneficial objectives. My calm and open demeanour allows me understand ‘the big picture’ quickly, to think logically in highly stressful and intense situations and then my LEAN Six Sigma process reengineering knowledge, coupled with my change management experience are essential for motivating and aligning teams of people, technical solutions and business processes to achieve perceived complex goals and targets.I am a passionate and very approachable people person, skilled in leading high-performing technical teams with energy, drive, and strong sense of achieving common team goals through a combination of personal development planning and robust performance management.
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