Gerardo Pocovi
Head of Operations & Business Development @Arrendadora Tristan
Signup · Get unlimited contacts
WORK HISTORY
Head of Operations & Business Development @Arrendadora Tristan
Ciudad de Mexico, MX
I lead end-to-end operations and drive overall business strategy with a focus on operational efficiency, customer service excellence, and sustainable growth. I oversee critical teams such as Customer Care, Legal & Risk Management, Suppliers, Logistics, and Asset Control—ensuring high standards of client satisfaction and flawless execution. I also design sector-specific consultative sales strategies and build strong client relationships with companies across industries such as healthcare equipment, supply chain, transportation, and infrastructure assets.• Increased CSAT from 68% to 91% by implementing structured feedback and service-focused coaching.• Reduced client onboarding time by 63%(8 → 3 days), improving activation speed and satisfaction.• Cut quoting time by 75%(48h → <12h), boosting close sales rates.
EDUCATION
Tecnológico de Monterrey
High School Diploma
ITESO Universidad Jesuita de Guadalajara
Bachelor of Engineering - BE
ABOUT GERARDO POCOVI
Driving measurable results through customer experience, operational excellence, and team leadership. With 7+ years leading Customer Experience and Operations across diverse industries — from leasing and technology to sales and business development — I specialize in creating processes and cultures that boost satisfaction, engagement, and business growth. Currently serving as Head of Operations & Business Development at Arrendadora TRISTAN, where I oversee cross-functional teams in CX & Customer Care, Logistics, Legal, Risk and Asset Management, ensuring consistent, high-quality service delivery nationwide. As a keynote speaker and storytelling podcaster, I’ve refined the ability to connect with audiences, inspire action, and translate complex ideas into relatable messages — skills that transfer seamlessly into leadership and customer-facing roles. Open to opportunities where I can bring a blend of strategic & creative thinking, data-driven execution, and human-centered leadership to deliver outstanding results and memorable experiences.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.