Gerard McNeill
Regional Customer Success Specialist Leader @Appdynamics
Signup · Get unlimited contacts
WORK HISTORY
Regional Customer Success Specialist Leader @Appdynamics
Derry City, GB
Key responsibilities - Manage a team of CSE\'s in the UKIN region- Team covers ARR of $75+ million- Lead the process of interviewing, hiring, and onboarding new CSEs onto the team- Work closely with regional CS Heads, CSMs, and CSEs to resolve customer escalations- Enable product knowledge amongst the team- Takes a lead role in creating and evolving CS processes- Keeps up to date with AppDynamics technology and industry trends
EDUCATION
Queen's University Belfast
Bachelor of Science (BSc), Information Management
Ulster University
MSc, Computing and Information Systems
SKILLS
ABOUT GERARD MCNEILL
A highly experienced IT consultant who has worked up to C-Level, responsible for account management, systems installation and integration, across major enterprises. Excellent analytical and technical skills coupled with ability to work under pressure and on own initiative or as part of a team. Over 27 years of experience in the financial, telecoms, security and application performance monitor fields, encompassing the whole software life cycle.Specialities: Integration & installation; team leading; IBM QRadar, Solaris11, Linux Red Hat Advanced Server 6.5, Oracle 10G & 11G, Oracle RAC, Oracle Data Guard, JBOSS, ethereal, TCP/IP, Sun Cluster, Orbix/Corba, SUN Volume Manager, SoapUI, Web Services, AWS, Puppet, firewalls, HTML/HTTP, HP-Open View, SNMP, HP-UX 11.0, HP Service Guard, Ingres, SQL, Telecommunications standards i.e. GSM GPRS, MTP, MAP, 3G, Parlay, INAP, CAP, SMPP, SS7 (HP, Ulticom, Tietnator), Sigtran, Agile Development Methodology,JasperSoft, APM, Kubernetes7
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.