Geoffrey Milord
Customer Success Account Manager @Microsoft
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WORK HISTORY
Customer Success Account Manager @Microsoft
Charlotte, NC, US
Own a $20.7M enterprise book of business across Licensing, Azure, and Unified Support Contracts, driving adoption, renewals, expansion, and executive-aligned customer outcomes- Manage $4.5M ARR-equivalent Azure portfolio, driving enterprise SaaS adoption, executive alignment, and measurable ROI for strategic accounts- Serve as the renewal lead for my team, supporting $9.4M in annual contract renewals through forecasting, risk management, and cross-functional alignment- Oversee $725K annual contract renewals, increasing retention, upsell, and expansion opportunities through proactive customer success strategies- Organize and lead scrum call for my skip-level manager, tracking performance, risks, and strategic actions across our org’s top 60+ enterprise accounts.
EDUCATION
Temple University
Bachelor of Science - BS, Mechanical Engineering
Cardinal O'Hara High School (Springfield, PA)
High School Diploma
SKILLS
ABOUT GEOFFREY MILORD
Results-driven Customer Success Account Manager with experience managing multi-million-dollar enterprise portfolios and driving SaaS adoption. Proven track record in contract renewals, retention, and upsell/cross-sell growth. Skilled in executive engagement, risk management, and delivering measurable business value for strategic enterprise clients.
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