Genesis Duarte Mejía

Q2c Ar Gdl Operations & Q2c Americas Comms & Engagement Leader Gdl t & o Cultural Activator Leader @IBM

Guadalajara, MX

I lead workforce management, operations, and employee engagement for Q2C across the Americas, with a dual focus on organizational effectiveness and culture. In GDL Operations, I oversee staffing, promotions, talent acceleration, student programs, and workload analysis while driving local engagement, governance, and cross-functional collaboration.As Americas Comms & Engagement Leader, I partner with senior leadership to deliver strategic communications, strengthen inclusion, and increase engagement through All Hands, recognition programs, talent initiatives, and leadership forums. Additionally, as a T&O Cultural Activator, I promote unity and connection across the global Transformation & Operations community.

Universidad de Guadalajara

Licenciatura en Psicología

Universidad de Ciencias Empresariales y Sociales

Licenciatura en Psicología