Gemma Polding
Head of Brand and Product @Monmouthshire Building Society
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WORK HISTORY
Head of Brand and Product @Monmouthshire Building Society
Cardiff, GB
EDUCATION
University of South Wales
Post Grad, Marketing Management
University of the West of England
2.1, BA Marketing Managment
ABOUT GEMMA POLDING
I’m a highly analytical and results-driven leader with 20+ years of experience in driving strategic business change in financial services with a 15-year specialism in insurance. My background as a product marketer and change lead has equipped me with a deep understanding of operating models, customer needs and commercials. I’ve directed, alongside my day job, large-scale strategic and organisational change programmes across complex multi-channel systems. I’m adept at leading analysis and design of strategic business solutions, with a proven track record of delivering exceptional outcomes for clients and consumers.I have excellent communication and relationship-building skills and authentically engage with partners and stakeholders to articulate ideas and drive positive change.In a sentence - I love good people, good shoes and a great marketing strategy- Strategic Business Solutions: Business Architecture, Operating Model Development, Digital Transformation Evaluation, Go-to-Market Strategies, Proposition Development- Change & Operations Leadership: Leading multi-disciplinary teams, Process Redefinition, Programme Management, Stakeholder Management, Agile Methodology- Insurance Sector Specialisation: In-depth experience across Life Insurance, General Insurance, and Home Insurance domains- Customer Experience (CX) & Voice of Customer (VoC): Developing and implementing CX strategies, VoC programmes, Customer Satisfaction & NPS ops improvement- Relationship Management: Building strong business relationships with partners, stakeholders, and clients- IT Fundamentals & FS Systems: Good understanding of digital capability requirements, running and responding to RFP’s and designing TOM’s, developing and marketing API solutions, defining product and UX design principles, deep understanding of regulatory requirements and processes.
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